FAQ

We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers. Please select a category for your assistance. If you have any other question, please contact with our customer service at : service@highheelonlineshop.com.

1. What about the quanlity of your shoes?
Our shoes are all with high-quanlity. They are all made of the best leather and materials. Our workers are all professional, sophisticated and experienced. We believe that you can get a pair of suitable shoes with low price at our site.

2. Do you have real store to sell these items? or just sell them on the internet?

Currently, We specialize in internet shopping only.

3. Which currencies do you accept?

We accept Euro, GB Pound and US Dollar

4. Any risks if i buy products or items from your sites? How can you prove that your website is safe? Will you secure my credit card information?
Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically. Also note our website is SSL certified during your check out process.

5. Payment Inquiry
We currently only accept the Credit card payment.

For customers who are using a credit card for the purchase we have set up SSL certificate for the security of their personal details and credit card information.

6.When will my products be delivered?

After your order is placed, normally it takes us 1-3 working day to process the order (if the shoes are out of stock atm, it also need to take 5-7 working days for the factory to make them for you). After that, your order will be shipped out, and a confirmation email with the tracking number and link will be sent to you by email.

7. How to track my order?
Please send us an email with your order number and we shall help you with the tracking details. Which include the tracking number and the service used to send your items. (Eg. DHL or EMS)

8. About Custom Tax/Duties?
Usually, we send the package to you by EMS(the shipping fee is only $20),if you want to choose other shipping method(such as TNT,DHL,UPS/FEDEX), you need to pay for the extra money. About the custom tax, We usually mark our item as a gift on the Shipping Waybill. So the custom tax is waived off. (conditions apply - depending on your country rules)

9. What If I Want To Order A Lot More? Can You Give Me A Good Quotation?

Of course, we can get you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The products you want
- The exact desired order quantity
- Your desired time frame
- Any special packing instructions, e.g. bulk packing without product boxes
With this information we will get back to you with a quotation.
You can also contact with our service representatives easily by email.

10. Can You Ship To My Country?
Yeah, no problem! we can ship to your country. 
We can ship single item or large orders to *WORLDWIDE* .